Delivery Information
Although we only offer a full install service covering Essex, Kent, London, Surrey & Sussex our supply only service covers the following counties in the UK:
Bedfordshire, Berkshire, Bristol, Buckinghamshire, Cambridgeshire, Cheshire, Cornwall, Cumbria, Devon, Derbyshire, Dorset, Durham, Gloucestershire, Hampshire, Herefordshire, Hertfordshire, Lancashire, Leicestershire, Lincolnshire, Manchester, Merseyside, Midlands, Norfolk, Northumberland, Northamptonshire, Nottinghamshire, Oxfordshire, Rutland, Shropshire, Staffordshire, Suffolk, Somerset, Warwickshire, Wiltshire, Worcestershire, Yorkshire.
We can now offer a supply only service to Scotland & Wales.
Delivery costs can vary and are subject to location and quantity required, Please call for pricing and distrbution timing.
Standard delivery on domestic orders over £500.00 are free witin the UK only. ( All off-cut orders are suject to delivery charge).
Standard kerbside delivery is 5/7 working days, we do offer next day delivery but additional costs will apply.
Orders can be collected but we require 2 days notice to allow for processing.
All our off-cuts or any of our full range of products can be either purchased by contacting us directly on either Free Phone 0800 668 1958 or 01732 323122 or if you prefer to buy online just add you item to the cart and follow the checkout procedure.
Terms & Conditions
You are agreeing to the following terms and conditions when purchasing from Forever Green Lawns:
1.1 Dispatch Policy
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 5 - 7 working days of placing your order. Express delivery is also available on request.
In the event that you are not available to provide a signature on delivery, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location. At this time, if you live above the ground floor (i.e. in a flat) we are only able to deliver your goods to the ground floor entrance. Please note: We only deliver to United Kingdom addresses.
1.2 Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated. The charge for postage and packing is shown in the Checkout before you are asked to confirm the order. The price you pay will include VAT.
1.3 Cancellations and Returns
We do not accept returns of under 20 sq/m. If the grass is defective you must contact the office within seven days of the delivery to arrange a collection. All returns for any reason other than defective goods are subject to a collection charge.
(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, upto 7 days after you receive the goods. To cancel your order you must inform us either in writing, by or by email: sales@forevergreenlawns.co.uk. We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of receipt of returned goods.
1.4 Damaged Faulty Goods
The goods should be fully rolled out and inspected before use. Damaged / faulty or incorrect goods must be reported to us immediately, either by phone: 01732 323122 or email: sales@forevergreenlawns.co.uk. We will then make further arrangements with you to replace the goods. Do not use or fit the goods in anyway as you will be liable for the costs and if faulty you will be liable for keeping the faulty goods.
If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the sales ticket, to ensure the correct products have been ordered and that the delivery address and other details are as you requested. If you have a query about your order, or a general enquiry about the products and service we provide, please contact us on 01732 323122.
1.4.1 Creases
Due to the molecular structure of the fabric it does crease when rolled. Creases will fall out within three months of the installation or supply. The grass is not classed as faulty if delivered or installed with creases. If Forever Green Lawns are installing the surface, Forever Green Lawns installers will over-stretch the grass and fix securely. The grass will de-crease quite noticeably on a daily basis.
