Delivery Information

We offer a standard 2- 3 day delivery service to any UK Mainland Address on all supply only orders, however, over 90% of deliveries are made by the next working day by our courier.

All deliveries are kerbside only, for larger/heavier pieces, assistance will be required and may take longer to deliver due to the weight.

Next day before noon, or, Saturday deliveries can be arranged, but additional charges apply. (These can only be arranged via the office and excludes on line orders).

For outside UK mainland purchases please call us for delivery costs.

On line purchases outside of Mainland UK addresses will automatically be refunded and the order cancelled.

Alternatively, all purchases can be collected from our warehouse in Maidstone same day. (This is worded as “Local Pickup” on or checkout process).

Our address is; Unit 12, Wren Industrial Estate, Coldred Road, Parkwood, Maidstone, Kent, ME15 9YT.

Delivery Terms & Conditions.

Rolls or part rolls of artificial grass can be extremely heavy and bulky in size, when the item is delivered to your address the driver (depending on order size) may require some assistance in unloading your product.

Our courier insists that all deliveries are made to the front door/kerbside only as their drivers are not insured to enter your premises.

All deliveries require a signature although our courier does allow requests by customers to leave products, as long as permission is given, e.g. please leave behind garden fence, leave in porch etc. If you require something like this then please make your comment in the checkout section under comments section. Any special instructions to leave items without a signature are made at purchaser’s risk. We do accept any responsibility for damaged goods or missing items if requested to do so.

If you are at the property when the order is delivered then please ensure that you check that the packaging and the products are undamaged before signing.

*If you sign for the item without checking, you are stating that the goods have been delivered undamaged and in good order. This means we cannot claim from the carrier on your behalf if the item is damaged. Any replacement goods will have to be paid for in full*.

If there are any access or parking difficulties to your property it needs to be clearly stated in the ‘comments’ section in the checkout. Or you can advise us via e-mail after the order has been processed. This information will be relayed to our courier. If no access at all is possible to your property the delivery will be made to the nearest possible location to your address, this will only be done if you are there and agree to this, a signature will also be required when this is completed.

Our couriers have over a 90% success rate with deliveries being completed on a next working day service. However, we only advise a 2/3 day delivery service, we cannot be accountable for any delays in delivery that may occur up to 3 days or more. If they do occur, unfortunately after the order has left our depot, all shipping responsibility lies solely in the hands of the shipping agent.

Any date of delivery specified is an estimate only, time for the delivery shall not be of the essence of any contract and we shall not be liable for any loss, costs damages or expenses that may be caused directly or indirectly by any delay in the delivery of the goods ordered.

Find out more about our artificial grass installation service here.

Your use of our website signifies your agreement to our terms & conditions of sale and delivery.

Our standard delivery is for kerbside delivery only Monday – Friday.

Orders placed after 12.00 noon. will be processed the following day.

Saturday deliveries and before noon are available but an additional costs will apply.

All our off-cuts or any of our full range of products can be either purchased by contacting us directly on either Free Phone 0800 668 1958 or 01732 323122 or you can buy on line. (UK mainland only).

If you prefer to buy online just add you item to the cart and follow the checkout procedure.

We do accept returns, but a 25% re-stocking charge will be applied on all supply only orders as they are cut to size on order, plus a standard £35.00 administration fee as any items cut to size have been tailored to your specific size.

Excludes: Off-Cuts/Roll Ends//Second Hand/Used Pieces.

We do not accept returns on any of these items once purchased.

Terms & Conditions

You are agreeing to the following terms and conditions when purchasing from Forever Green Lawns:

1.1 Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8.00 am and 6.00 pm, Monday to Friday, within 1/3 working days of placing your order. Express delivery is also available on request, there is an additional cost for this service
In the event that you are not available to provide a signature on delivery, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location. (If requested to do so we do not accept any liability if any discrepancies arise). At this time, if you live above the ground floor (i.e. in a flat) we are only able to deliver your goods to the ground floor entrance. Please note: We only deliver to United Kingdom Mainland  addresses. All items are to be checked on delivery, if incorrect we must be notified immediately, we will not be held responsible for any discrepancies once the delivery has been accepted and signed for. We do not accept any responsibility for late deliveries, as delivery is through a third party. Although over 90% of our deliveries are delivered next day, it can take 1/3 working days. We do not guarantee next day delivery.

1.2 Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charge for postage and packing is shown in the Checkout before you are asked to confirm the order. The price you pay will include VAT.

1.3 Cancellations and Returns

It is extremely unusual for our customers to want to return any of the products however in the unlikely event you must contact and notify us that you have an item to be returned, this must be done within 3 days of delivery to you. On line customers reserve the right to cancel orders purchased from Forever Green Lawns Ltd. must do so within 14 days of delivery of goods.

If a buyer unlawfully terminates or cancels the goods and services agreed after the 14 day written notice deadline, the buyer shall be required to pay the seller damages amounting to the sum of the full amount for the goods and services contracted to undertake.

We regret that we cannot accept returns of items that have been used or returns of items where the packaging has been removed. A 25% re-stocking charge of the product price is charged for returns if the seller is prepared to accept the goods back. Plus a £35.00 administration fee.

Any returns must first be agreed by the Director of Forever Green Lawns Ltd only. In the event of an order being returned, we strongly recommend that you use a reliable courier service as we cannot accept liability for goods lost in transit.

Please note that you will be responsible for the costs of returning the goods to us unless it is agreed by one of the Directors. This will be reimbursed if upon investigation the product is found to be faulty by our quality control.

1.4 Damaged Faulty Goods

If any of the goods are damaged in transit please ensure that when you sign the delivery note you make on it ” Goods received damaged”

Damaged / faulty or incorrect goods must be reported to us immediately, either by phone: 01732 323122 or email: sales@forevergreenlawns.co.uk. We will then make further arrangements with you to replace the goods. Do not use or fit the goods in anyway as you will be liable for the costs and if faulty you will be liable for keeping the faulty goods.

If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the sales ticket, to ensure the correct products have been ordered and that the delivery address and other details are as you requested. If you have a query about your order, or a general enquiry about the products and service we provide, please contact us on 01732 323122.

1.4.1 Creases/Crushes

Due to the molecular structure of the fabric it does crease/crush when rolled. Creases/crushes should fall out within month’s of the installation or supply. The grass is not classed as faulty if delivered or installed with creases or crushed. If Forever Green are installing the surface, Forever Green installers will over-stretch the grass and fix securely. The grass will decrease quite noticeably on a daily basis.

Use of this website signifies your agreement to our terms and conditions of delivery.