FAQs: (Frequently Asked Questions!)

Many of our customers often ask similar questions. We have collected them together here and hope you will find our responses helpful. However, should you have any questions which remain unanswered, or perhaps need a more detailed response, please do not hesitate to contact us by phone, letter or email.

What is the difference between sand filled and non sand filled?
With sand filled products, less yarn is used in manufacturing therefore the grass has to be in-filled with kiln dried sand to help with durability, and has to topped up on a regular basis. Being in-filled with sand also makes them prone to airborne seeding and you can get a fine dusting of sand on top after long dry spells. NON Sand Filled grasses are manufactured with a greater density of yarn and fibres. This adds to the durability of the grass and eliminates the need to add a kiln dry sand filling. It also takes away the requirement to top up with sand from time to time and  possible dusting and airborne seeding.

Do you supply and fit?
"Supply and fit" is our main business, although we can offer a supply service if preferred (subject to quantity required). Obviously we need more information in order to provide a quotation, but generally we would be very happy to provide a quotation, either via email or direct in your home with our free no-obligation survey and design service.

What does your "supply and fit" service include?
Usually our work starts with clearing the site and always ends with leaving a contented customer with a virtually maintenance-free lawn. In between we remove and dispose of your existing turf, level and prepare the site by blinding the area with sharp builders' sand, fit edging boards if required, lay anti-weed barrier, cut, fit and expertly join the artificial grass (if required), and finally secure it around the edges as necessary.

I can imagine that the surface will need cleaning from time to time?
Yes, of course but that is easy to do. Just use a stiff brush and warm soapy water if you have any mess from animals. You can use a jet wash if the soiling is very bad. Leaves and other plant material can just be swept away with a stiff broom.

Talking about soiling, what about the delicate problems with dogs?
No problem! Use warm water and detergent after removing the main soiling. You can even use bleach on our products (but of course remember to take the normal safety precautions with strong chemicals).

Can weeds come through the surface?
We use a weed-blocking membrane under the surface so this eliminates the risk from weeds.

How does the water drain away?
Our products come with a latex backing and are pre hole punched to assist with drainage. The membrane below is porous, so surface water just drains through it. It drains far quicker than a conventional lawn because of the care we take with the base preparation.