Returns

Your right to cancel does NOT apply to products that are made/cut to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size.

If the goods are excluded from your right to cancel we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money.

If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase at a reduced price. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.